This Privacy Policy explains how White Swan Inn Blyth ("we", "us") collects, uses, and protects your personal data when you visit our website, make a booking, attend our events, or contact us. We process personal data in accordance with applicable data protection laws, including the UK GDPR.
Who we are: White Swan Inn Blyth, High Street, Blyth, Nottinghamshire. Contact: info@whiteswaninnblyth.co.uk, 01909 776788.
Scope: This policy applies to our website and to our in-venue services. Please read it together with our Terms & Conditions and Cookie Policy.
Who we are: White Swan Inn Blyth, High Street, Blyth, Nottinghamshire. Contact: info@whiteswaninnblyth.co.uk, 01909 776788.
Scope: This policy applies to our website and to our in-venue services. Please read it together with our Terms & Conditions and Cookie Policy.
We collect the following categories of personal data:
- Booking and enquiry details: name, contact information (email, phone), party size, date/time, special requests, and correspondence.
- Payment information: transaction details processed securely by our payment providers (we do not store full card numbers).
- Marketing preferences: your consent choices for email updates and event news.
- Website usage and cookies: IP address, device and browser information, pages visited, and interactions, collected via cookies/analytics (see our Cookie Policy for details and controls).
We rely on the following legal bases:
- Consent: for optional email marketing and certain cookies. You can withdraw consent at any time.
- Contract: to manage bookings, provide catering and event services, and respond to enquiries.
- Legitimate interests: to run and improve our business, keep our venue secure, prevent fraud, and understand website performance. We balance these interests against your rights.
- Legal obligations: to comply with financial, tax, or regulatory requirements.
We use personal data to:
We do not sell personal data.
- Process and confirm table bookings and private event enquiries.
- Provide customer service and respond to questions or complaints.
- Operate, protect, and optimise our website and venue operations.
- Send news and offers if you have opted in; you can opt out at any time.
We do not sell personal data.
We share personal data with trusted service providers who help us deliver our services, under contracts that require them to protect your information and use it only for our instructions. These include:
We may also share data when required by law or to protect our rights. We do not sell your personal data.
- Booking and reservation platforms.
- Payment processors and fraud prevention tools.
- Email and marketing tools (only if you opt in).
- Analytics providers and website hosting.
We may also share data when required by law or to protect our rights. We do not sell your personal data.
We retain personal data only for as long as necessary for the purposes set out in this policy or to comply with legal requirements:
Backups may retain data for a limited period before being overwritten.
- Bookings and enquiries: typically up to 24 months after your visit or event.
- Financial records: retained for up to 6 years to meet accounting obligations.
- Marketing data: until you opt out or your consent is withdrawn, after which we suppress your details to honour your choice.
Backups may retain data for a limited period before being overwritten.
You have the right to:
To exercise your rights, please contact us using the details below.
- Access your personal data and request a copy.
- Correct inaccurate or incomplete data.
- Request deletion in certain circumstances.
- Restrict or object to processing, including for direct marketing.
- Receive your data in a portable format.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with the UK Information Commissioner’s Office (ICO).
To exercise your rights, please contact us using the details below.
We use technical and organisational measures designed to protect personal data, including secure hosting, encryption in transit, access controls, staff awareness, and routine monitoring. While no system is completely secure, we continually review our safeguards and limit access to those who need it to perform their roles.
We use cookies and similar technologies to operate the website, remember your preferences, and understand performance. For details about the types of cookies we use, how long they last, and how to manage your consent, please see our Cookie Policy.
To contact us about this policy or to exercise your data protection rights, please email info@whiteswaninnblyth.co.uk or call 01909 776788.
Postal address: White Swan Inn, High Street, Blyth, Nottinghamshire, S81 8EQ.
For general enquiries, you can also visit our Visit & Contact page.
Postal address: White Swan Inn, High Street, Blyth, Nottinghamshire, S81 8EQ.
For general enquiries, you can also visit our Visit & Contact page.
